Bravo招聘New Business & Customer Experience Champion
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https://www.linkedin.com/jobs/view/2437945583
Bravo Transport Services Limited
Exciting tourism/branding/marketing role for exceptional entrepreneur within iconic business with mandate to transform
Bravo Transport is the new owner of the iconic Citybus and New World First Bus brands, operating a combined fleet of 1,700 buses across Hong Kong, while carrying more than 1 million passengers a day. Bravo aims to become top of class amongst its city peers, by placing its 5,000 staff and the people of Hong Kong at the heart of its business.
An exciting opportunity now exists to be a key leader for initiatives aimed at re-positioning the brand as a customer focussed market leader whilst creating value-adding businesses within the group. Your work will have a very human and purposeful impact, connecting communities, cities, and businesses in an inclusive way, helping people who rely on Bravo to get them where they need to be whilst enhancing their experience.
If you are ambitious, driven, entrepreneurial and team-spirited, this is your opportunity to lead a fast-paced and exciting career as our New Business and Customer Experience Champion. The role reports to the Head of Commercial and is part of the company’s senior management team/exec team/leadership team. No previous bus experience is required.
Role Description:
The role would suit a hands-on senior leader or entrepreneur/ business owner with direct experience in travel, tourism and marketing. Overseeing the marketing team and a customer facility team of 10 officers and 25 frontline staff, the candidate will be responsible for increasing business opportunities and sales whilst having a clear focus on further strengthening the brand and re-positioning the business on delivering an exceptional customer experience. This will include marketing the current business and managing advertising sales. Furthermore, the successful candidate will be tasked with pursuing other tangential business opportunities, specifically around the tourism sector (Bravo has the unique credentials of carrying 10 million visitors from HK Airport and mainland boundary every year and serves almost all the major tourist attractions in Hong Kong).
What are we looking for?
Mandatory Requirements:
A dynamic and visionary leader with a hands-on approach
Entrepreneurship and track record of building relationships
Proven experience in sales of travel, tourism, transport products
A strong collaborator and advocate of sustainable transport solutions, partnership working, and the social contribution transport makes
Experience of leading and developing teams
Aware of technology and new business models as well as the ability to think about disrupters and constant evolution
Excellent communication skills, with the ability to inspire and lead your colleagues
Track record in developing brands and innovative marketing
Strong analytical skills partnered with a creative mind
Demonstrable experience of managing projects from inception to implementation
Graphic design savviness with regards to communications materials
Outstanding communication skills
Highly motivated self-starter
Desirable Requirements:
• Experience of being an owner or partner of a small business ready to build something more as part of a bigger group
Duties & Responsibilities include, but are not limited to:
Planning and developing an overall sales strategy for the Bravo Transport Group
Contributing to the annual group budget and revenue planning through analysis, forecasting and business development projections
Overseeing the ticket sales function of the business, ensuring opportunities are explored and initiatives developed
Develop business partnerships and complementary business lines leveraging the existing core business
Develop and expand our tourism products
Yield asset value from mobile app to bus body, on-street facilities through direct sales or agencies
Uplift customer image of brand and product promotion materials
Creative development to drive results
Lead the marketing team to develop merchandise, run online and offline shop
Oversee the customer & staff facilities team which looks after customer facing infrastructure (bus stops, kiosks, etc.)
Measure and report performance of all marketing campaigns, and assess ROI and KPIs
Be a key part of the team to transform this business into an extraordinary, world leading public transport business
What do we offer?
Competitive salary and benefits
Opportunity to establish a critical leadership role and position in a fast-paced ambitious team
Interaction with CEO and Board
Ability to further influence and shape the future trajectory of a high-profile iconic Hong Kong business
We will offer competitive remuneration package to the right candidate. Applications, with detailed qualifications, employment history, present and expected salary, and contact information, should be sent to the Senior Human Resources Manager, 5/F., No. 8 Chong Fu Road, Chai Wan, Hong Kong. Applications can also be e-mailed to officehrd@bravobus.com.hk. (Please quote the ref. number LI/HC/01/2021 on your application.)
Applicants not contacted within 2 months from the posting date may consider their applications unsuccessful. We are an equal opportunities employer and welcome all qualified applications. Personal data collected will be treated in strictly confidential and used for recruitment related purpose only.
All applications will be kept for a maximum period of 12 months after the completion of recruitment process.
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