[調查+討論]各板友對航空公司的評語?

有乘坐飛機的板友, 對各間航空公司的質素有何評語呢??
從服務質素, 航班上膳食, 航機娛樂, 機種等整體質素來看,
你們在心目中最佳的航空公司是什麼呢?

本人心目中最佳的航空公司:
馬來西亞航空(MH)
無論地勤,機上服務和膳食等質素都相當高.
經濟艙座位十分舒適, 空間感大!服務效率和空服員態度亦很好.
飛機餐味道亦相當美味,最記得之前MH的沙爹餐點,
味道真係好正
評分 : 9/10

之後講我對以下航空公司(經濟艙)的評語:
國泰航空CX:
整體服務十分之好, 大部份服務員態度皆十分有禮,
空服員大多都很細心和很有耐心,
亦十分重視乘客,盡量都會滿足乘客需要,
但服務效率就一般(如收餐時)
航機PTV娛樂系統做得很好, 種類豐富和很多元化,
乘客很容易選擇到喜歡的節目,坐飛機唔驚悶.
一些機種座位較窄, 例如B744等,
座位不夠舒適, 空間感較少, 坐長途機就較為辛苦.
膳食質素方面就一般, 一些飛機餐味道不太好,
一些材料不夠新鮮,份量對也不太足夠.
但可取之處是飛機餐較符合香港人的口味.
收餐效率差, 一些長途機等好耐先開始收餐.
評分 : 8.5/10

新加坡航空SQ:
整體服務和PTV娛樂系統也十分之好,
大部份服務員態度皆十分有禮和細心,
但服務效率就較CX高.
雖然座位較為舒適, 但空間感亦不足,
都可以講同CX相百仲.
膳食質素方面就很好, 經過新航的名廚設計的菜式,
飛機餐味道果然十分之好, 材料新鮮和味道適中,
餐份量也比較適中.
評分 : 8.5/10


阿拉斯加航空AS:
整體服務很一般, 但服務員態度很有禮和有耐心,
但服務效率都OK.
但飛機上莫講話PTV, 連中央電視都無.
座位舒適度可以接受, 但空間感則不足.
而座位亦較殘, 給乘客有一種殘舊的感覺.
膳食質素亦一般, 所謂的小點只是一包細花生米和飲品
不過對於一間廉價航空公司, 都係唔好咁高要求.
PS: 但同樣是廉價航空公司Jetblue一些飛機就竟然連PTV都有.
評分 : 5/10

中國南方航空CZ:
整體服務參差, 當乘客有需要時,
一些空服員愛理不理, 不回應乘客的需求,
無論地勤和機上的服務效率和質素, 都很一般.
座位窄,亦不太舒適, 空間感亦不足.
而座位亦不太整潔, 一些座位看來較''霉''.
一些長途航班不設PTV, 會比較悶.
膳食質素亦不太好, 材料不夠新鮮,
味道亦欠佳.
PS: 希望CZ引入A380後, 整體質素會改善啦!
評分 : 4.5/10

以上純屬個人意見.

[ 本帖最後由 volvo_chan 於 2006-1-15 11:59 編輯 ]

Cathay Pacific
以最近一次 (2005 年 8 月 - CX721 , CX716)
服務員態度十分有禮/盡責
航機娛樂系統極好
D 坐位好窄
P.S. 坐 CX716 返 香港 , 坐我前個行係個肥仔 , 佢一坐 , 張椅子立即向後 (向我個方向)
而家令到我覺得 CX D 椅子 好化學 ~~~
評分 : 4/5

Dragon Air
起 3 年前坐過一次 KA201 / KA200
D 坐位好窄
飛機餐唔好食
服務員態度 都 OKAY

評分 : 3/5 (可能而家改左我唔知)

CZ:
坐過兩次 (CZ3030 / CZ3077) 起 2 年前
Delay 左 5 小時
座位極窄
評分 : 2/5 (可能而家改左我唔知)

CI:
起 2004 年 1 月 坐過兩次 (CI641 / CI642)
服務員態度十分有禮/盡責
膳食質素都 Okay
評分 : 3.5/5 (可能而家改左我唔知)

CA:
起 2003 年 7 月 坐過兩次 (CA101 / CA108)
CA 為中國國家領導人專機任務的航空公司
服務都唔差 , 好過 CZ
評分 : 3/5

SQ:
A set of very polite, efficient and caring crew and willing to chat to pax... Also with very good entertainment with AVOD on most of their jets... Very nice seats with good leg-room without the feeling of a PTV box being on the way like some other airlines... With very nice meal and reasonable size of meal being served... But could do with more mid-flight snack during long-haul flights...
Score: 9.5/10

VS:
Also a very good airlines with efficient and polite crew... With pretty good entertainment AVOD being fitted on their whole A346 and some B744 fleet... But some jets still have poor PTV compare with the AVOD... Their meal are pretty good as well and also relatively tasty... But their down side is lack of back support on their A346 new seats which could cause back problem if seating too long... Also with the PTV box located under the seat, it reduce the size of leg room on most seats...
Score: 8/10

LH:
A set of polite and pretty efficient crew... But lack of entertainment could be the problem on their long-haul flights... Also with small portion meal and mid-flight snack could also be a disadvantage... But their seats are relatively comfortable and with relatively good leg room which could cover some of the disadvantage...
Score: 6/10

MU:
Well... The crew are pretty inefficient and not very polite as well... Lack of inflight entertainment could be a down side even on their A346... But their meal are very tasty although the size could be a little too small... But their seats are relatively comfortable which is a good side of the flight... Also poor language could be a problem as majority of their crew can only speak limited english and poor cantoness...
Score: 4/10

OX:
The crew are very polite and efficient... Also very willing to chat to pax... Also meals are very good although the size could improve... Poor entertainment during flight but as all their flights are relatively short, entertainment shouldnt be a big problem...
Score: 6/10

p.s I believe other airlines should follow SQ/VS to have AVOD with over 300hrs of programme available to passenger in all classes... But having said that many airlines still havent got PTV yet...

[ 本帖最後由 wally 於 2006-1-23 18:23 編輯 ]

The IFE of CX is actually RUBBISH in my opinion.  It does not allow you to start/finish whenever you wish. So what do you do? You set your watch and time when it starts!  If you miss the lot then, tough luck! You'll have to wait somewhere around 3 hrs for it to be on again. How about the games? NO COMMENT!!!

If you look at other IFEs (eg. VS) They allow you to play, pause, RR, FR... whenever you like, so you never miss it.  Also, they have one programme per channel, so it's always what you wanna watch.

[ 本帖最後由 ArnoldC 於 2006-2-4 05:01 編輯 ]

東方係我見過最差既公司,

"顧客永遠是錯的"

無理cancle航班又不早講(連機埸pa都冇)
去問staff仲好似係我地既錯,點解吾早d到(但係我地已經早3 hours去到)

深圳航空都不錯. (7/10)
------有一次上機時,機上的空組都是穿著高跟尖頭黑長靴.但起飛之後全數換上平底圓頭黑鞋.降落之後又穿回著高跟尖頭黑長靴. ??!!

南方.(3/10)

中國國際.(7/10)

東方.(3.5/10)

國泰. (8/10)

港龍.(6.5/10)

中富.(6.5/10)

中華.(6/10)

QF (New Zealand's domestic service)
坐過五次, 服務十分好, FA常常面帶笑容,
雖然係短途的domestic (1h20min), 但FA
都成日走來走去問我地要唔要茶/咖啡, 而
且又有電視睇,唔錯.
評分: 8/10

NZ:
坐過佢三次HKG<->AKL,首先佢無PTV,
全程十一個鐘可以話悶到我死,而且D位比較窄(B763)
佢D餐真的不太好吃, FA的服務都OK,唯一唔白係佢地的
廣播係用國語/英文... 而且我返香港永遠都要我停一晚...
(因為我係從DUD出發,而且佢最早上AKL的航班係0945
才到AKL,但返香港的航班係飛10點多(宜家有沒有改我唔知))
評分:7/10

CX:
自從二零零四年我返香港便開坐始坐國泰,
坐左次兩次來回HKG<->AKL, d位最少闊過
NZ (A343 vs. B763), 而且食物比較好食,
FA好盡責,(我今年回來個陣部PTV壞個兩
次,結果FA幫我去Reset部機,過左十分鐘FA
主動的問我部PTV仲有沒有問題), 但唯一缺點
是PTV個Control好難"禁",因為個control係
attach在armrest上面. 所以有時要轉台都唔係禁
方便, 但整體而言係唔錯.
最重要的係佢d時間比較好就,因為我只要坐早機上CHC,
便可以轉QF上AKL, 然後坐國泰返香港.
評分: 9/10

Mine: (all based on Economy Class)

Northwest (NW)
Recent Trip: Dec 05 IND-MSP-IND (A320)
座位殘舊,無服務可言,花生都盛惠一蚊美金

United (UA)
Recent Trip: Jan 06 IND-ORD-YYZ-ORD-IND (ERJ 170, B737-300,B737-500, ERJ 145)
ERJ 170 幾舒服,737 中規中矩, ERJ 145 好細架
服務: 少,不過比 NW 好
以前坐過佢的 Business Class (HKG-SFO) 同 Economy Plus (Trans Pacific) 都有唔錯的服務,唯獨只有777 有PTV 同埋餐飲細份,坐 16 個鐘由芝加哥去香港簡直叫救命

Air Canada (AC)
Recent Trip: March 2005 IND-YYZ (Dash 8)
服務為咁多間北美公司中較優勝的一間,snack 選擇多,不過架機係螺旋槳,較嘈

Southwest (WN)
Recent Trip: May 2005 MDW-IND (B737)
服務唔錯,雖為 LCC,但俾 Snack 十分闊綽,空服十分幽默,並十分 Care Customers,用自己的冷衫為客擋雨,你見過未?

American (AA)
Recent Trip: May 2005 IND-ORD (B737)
十分公式化,無甚特別

Thai (TG)
Recent Trip: Jan 2005 HKG-CNX, CNR-BKK-HKG (A300,B777)
座位好弱,無PTV又逼又薄,不過 Service 同餐飲真係遠勝好多公司

China Eastern (MU)
Recent Trip: Aug 05 HKG-TAO, TNT-HKG (A320, A319)
D座位會因唔同機型而有唔同闊度,而且係差好遠
空服英文唔掂,機員同乘客間全無溝通
餐飲都算唔差

Japan Airlines (JL)
Recent Trip: Aug 04 HKG-NRT-HKG (B747-400, B747-200)
一流,空服服務好,機上娛樂(PTV) 唔錯,餐飲好味 Portion 夠,尤其推介 Skytime,好好飲
同埋餐盤上的保溫版顯示到日航對客的細心

Cathay Pacific (CX)
Recent Trip: Aug 04 HKG-SYD-HKG (A330)
A330 的 Remote design 好有問題,其他都未如理想,可能因為果時係 SARS Cut Service 期,想信而家唔係咁

註:錯字可能百出,還請見諒....
我會評論圓圈交叉
首先,一分錢一分貨係我做人o既宗旨
佢d crew o既服務可以話係無微不至
飛機餐唔係咩名貴野,但好食,夠衛生,感覺舒服
雖然機上冇乜entertainment,但係多數都望到resocha d 畫~好fresh
重有一提,機長們技術一流,cx 某d a330駕馭者都要行埋一便..

KA同CX既飛機餐、服務態度及娛樂都好好，唔怕悶死我