最近,當我爸爸於一個 International Trade 的 discussion forum 發表時,看到不少爭執或辯論,所以他於這 forum 登了以下的溝通指引,我覺得於本網站也一樣有用,不論是新會員或 experienced members 都值得參考:
Three Rules for Effective Communication (written by my father)
To achieve really effective communication, we need to observe three "difficult to observe" rules:
Rule No. 1
Encourage people to disagree with you so that all of us can go deeper into the issues and learn from one and other.
Rule No. 2
Even if you strongly disagree, you have to respect other's right to think and act differently.
Rule No. 3
Admit your mistake without delay, openly and sincerely. No defense of any kind.
Most people cannot observe these three rules, particularly when they become an expert. I use these three rules in my workshop. People respect us more for this. I heard one lady client, an American lady said: "T. O. [my father initials] I respect you more because you admit openly when you are wrong!"
Hope everybody can do this, but it would take a lot of courage. If you are confident about yourself, there should be no problem to admit mistakes, because no one is perfect.