其實巴士服務，係未能於預期內提供適當服務給乘客，理應賠償。
這個政府責無旁貸，應該需要立法，如果巴士公司的車碰上意外，
需要15分鐘內提供其他交通方式協助乘客，而真的做唔到，就罰間
巴士公司乘客應付車費的20倍以上，咁先有作用。這種要求，係外國
也有例子的。
就算九巴係港島壞車，處理方法都會截城巴車，計人數，比班客盡快
完成下一程，但城巴過海巴士到九龍，又唔會咁做。而北嶼線就更過份了。
在專營權條款，應立即加上罰則，不然這間服務陰質，乘客第七的巴士公司
，根本要強迫賣盤才可以繼續生存。
HR1377 發表於 2025-7-7 22:32
如果當事人識去長沙灣道搭E21D，然後上車拍卡，E21D嗰程應該可以退款
以今次城巴的做法﹐我相信都係唔會做任何退款。
係你自己無跟司機的安排上另一班車繼續行程﹐所以唔會負責任何額外的車費。
本帖最後由 KE7066 於 2025-7-8 12:11 編輯
cx838 發表於 2025-7-8 09:24
其實巴士服務，係未能於預期內提供適當服務給乘客，理應賠償。
這個政府責無旁貸，應該需要立法，如果巴士 ...
1. 救護車服務承諾都只係做到 12 分鐘
要求巴士過客 15 分鐘內做得到兼做得完有無覺得唔合理？
甚至好似呢單咁，意外責任不在巴士公司，罰錢基礎係邊？
2. 城巴幾時唔可以過客比九巴/龍運？
KE7066 發表於 2025-7-8 11:08
1. 救護車服務承諾都只係做到 12 分鐘
要求巴士過客 15 分鐘內做得到做得完有無覺得唔合理？
甚至好似呢 ...
2. 城巴幾時唔可以過客比九巴/龍運？
其實﹐除了聯營線之外﹐係唔會過客去對家公司的。
聯營線﹐只係大家一早有協議﹐避免因為服務時段交接影響﹐令到無法短時間內處理受影響的乘客。
而協議亦都要2位司機(公司)互相數人數﹐上報公司。
2間公司再做 "對數" 支付車費予另一間公司。
kei_hk 發表於 2025-7-8 11:14
其實﹐除了聯營線之外﹐係唔會過客去對家公司的。
聯營線﹐只係大家一早有協議﹐避免因為服務時段交接 ...
指引無寫只限聯營線，搞清楚先
kei_hk 發表於 2025-7-8 11:14
其實﹐除了聯營線之外﹐係唔會過客去對家公司的。
聯營線﹐只係大家一早有協議﹐避免因為服務時段交接 ...
理論上其他線都得，
不過同樣都要上報過客人數，
只係絕大多數司機嫌麻煩，
盡量都會搵返自己公司車。
kei_hk 發表於 2025-7-8 11:14
其實﹐除了聯營線之外﹐係唔會過客去對家公司的。
聯營線﹐只係大家一早有協議﹐避免因為服務時段交接 ...
九巴118過城巴82都試過啦。101過5B也曾經發生過。
這也是服務乘客該有的態度。反而城巴係九龍唔會囉。
其實計好人數，報返比公司咪得囉，係間度叔公司唔肯做者
KE7066 發表於 2025-7-8 11:08
1. 救護車服務承諾都只係做到 12 分鐘
要求巴士過客 15 分鐘內做得到兼做得完有無覺得唔合理？
甚至好似呢 ...
其實15分鐘都比多佢。一般過車，5分鐘搞掂，多咪10分鐘。試過268C司機精神狀態出問題，
過車40P，1分鐘就搞掂。睇有冇心做者。
以前新創建早期，新巴一樣做到。
就算屯門區邨巴，試過係青葵公路壞車，都係等10分鐘就有特別車到。
KE7066 發表於 2025-7-8 11:08
1. 救護車服務承諾都只係做到 12 分鐘
要求巴士過客 15 分鐘內做得到兼做得完有無覺得唔合理？
甚至好似呢 ...
外國，例如瑞典，有機制話延誤超過20分鐘可以賠款，延誤更長時間甚至可以 claim 的士錢／租車錢。
https://sl.se/en/help-and-contact/general-terms-and-conditions/part-2-your-rights-when-travelling-with-sl
4.1 You can receive compensation for the cost of other transportYou are entitled to compensation for the additional costs you incur to reach your final destination on time if you have reason to assume that you will be delayed in reaching your final destination by more than 20 minutes. This may, for example, involve the cost of having to travel by taxi, car or using another transport company.If you are requesting compensation for costs of other transport (for example taxi, car, or rental car), then it is possible for you to receive compensation for the shortest route to the final destination. The shortest route to the final destination must be chosen even if that results in the traveller being charged with congestion tax. Upon receiving the request for compensation SL has the right to make an assessment of whether the request is reasonable or not.You are not entitled to compensation for taxi costs if you yourself (the person requesting compensation) are an owner of the taxi company that operated the taxi journey for which you are requesting compensation.4.2 You can be reimbursed for a purchased ticketYou must have purchased a ticket to be entitled to a reimbursement. If your journey is delayed by more than 20 minutes and if you have not requested compensation for other transportation under Sub-clause 4.1, you are entitled to be reimbursed for a part of the price you have paid for the ticket. This proportion depends on the length of the delay.
[*]Delay of 20–39 minutes = 50 per cent proportion repaid
[*]Delay of 40–59 minutes = 75 per cent proportion repaid
[*]Delay of 60 minutes or more = 100 per cent proportion repaid
If you use credit, you must have touched your ticket against SL Access equipment to be able to request a reimbursement. If you travelled with Contactless pay as you go and submit a complaint and request a refund of the fare on the day that the delay occurred, SL can stop the transaction under certain conditions. If you travelled with Contactless pay as you go and submit a complaint and request a refund the day after the delay occurred or at a later date, the transaction must be completed in order for you to request a refund. If you are using a period ticket, the reimbursement is based on the price of the ticket divided by the number of journeys an average passenger makes during the term of validity of such a ticket. The current compensation amounts can be found on sl.se.
cx838 發表於 2025-7-8 14:14
其實15分鐘都比多佢。一般過車，5分鐘搞掂，多咪10分鐘。試過268C司機精神狀態出問題，
過車40P，1分鐘就 ...
A23個case expect 15分鐘內要有後車到本身就唔合理
你果啲全部都有其他相近替代，A23壞車邊個救？
Covid期間試過A12國泰城特壞車仲要壞喺小蠔灣車廠附近，搵架吉車都要接近半個鐘先接到客